In light of the upgrade of the coronavirus (COVID-19) to a pandemic, FCBank wants to take this time to reassure the community it is taking precautions to safeguard its customers and employees.
“When dealing with a situation such as the coronavirus, our focus is first and foremost on the safety and well-being of our customers and employees,” stated Jenny Saunders, FCBank President.
At this time, the Bank fully intends to continue to operate its normal business hours; however, with growing concerns, customers of any financial institution should consider taking advantage of alternative services if it helps to ease their mind:
- Online and mobile solutions allow you to make loan payments, transfer funds, pay bills, deposit checks, open accounts, apply for loans, order checks, check account balances, review transactions, and more.
- Drive-Up services often offer the convenience of extended hours and you can perform nearly every transaction you perform in-branch.
- Call the Customer Service Center. The Customer Service Center agents can transfer money, process loan payments, and do many of the things you do in your local branch office.
- Utilize Automated Teller Machines (ATMs). They are available 24 hours a day, 7 days a week.
“Actions are being taken internally to ensure that we continue to offer an exceptional and safe experience to our customers,” Ms. Saunders went on to say, “It is important that our communities can rely on us to be available so customers can continue to go about their daily activities without concern that they don’t have access to money.”
Along with everyone else in the community, FCBank continues to monitor developments closely to ensure contingency plans are in place and is following guidelines set by the Center for Disease Control (CDC) and state health agencies.
The Bank is working closely with its vendors to include additional cleaning procedures are in place and has cleaning materials available within the branches, such as wipes and hand sanitizer, to ensure the safety of our customers. The Bank is also taking necessary steps to protect its team and, in turn, customers. This means fewer face-to-face meetings, limited travel, communicating and encouraging prevention efforts.
Based on strong, traditional values, FCBank is dedicated to being the premier financial services provider in the area, focused on the changing needs of people and business in our communities by providing the highest quality service. More about FCBank can be found online at a FCBank.bank