FCBank announced today that beginning Saturday, March 21, 2020, all lobbies will be available by appointment only, with the following exceptions:
Dublin Office: Lobby Open 8:30-10:30am, Monday-Friday
Shiloh Office: Lobby open 10am-2pm, Monday-Friday and Saturday 8:30am-12pm
Drive-up services, where available, will remain open for regular drive-up hours at all FCBank community offices.
We continue to encourage all customers to take advantage of the following alternatives:
Online and mobile solutions allow you to make loan payments, transfer funds, pay bills, deposit checks, open accounts, apply for loans, order checks, check account balances, review transactions, and more.
Call the Customer Service Center at 1-855-880-3694. The Customer Service Center agents can transfer money, process loan payments, and do many of the things you do in your local branch office.
Utilize Automated Teller Machines (ATMs). They are available 24 hours a day, 7 days a week.
Drive-Up services often offer the convenience of extended hours and you can perform nearly every transaction you perform in-branch.
FCBank continues to monitor and adhere to guidelines set by the Center for Disease Control (CDC) and state health agencies to ensure everything is being done to balance customer and employee experiences, health and well-being.
In addition to enhanced cleaning procedures, the Bank is taking necessary steps to protect its team and, in turn, customers. This means structuring staff in to two teams and limiting face-to-face meetings and communications to reduce contact and potential exposure.