In case of errors or questions about your electronic transfers or to ascertain whether a preauthorized transfer has been made, call us at 1-855-880-3694; email us at CustomerServiceCenter@FCBank.bank; or write us at CNB Financial Corporation, EFT, PO Box 42, Clearfield, PA 16830 as soon as possible, if you believe your statement or receipt is wrong or if you need more information about a transfer listed on your statement or receipt. We must hear from you no later than 60 days after we sent you the FIRST statement on which the error or problem appeared.
- Tell us your name and account number.
- Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
- Tell us the dollar amount of the suspected error.
We will investigate your complaint and will correct any error promptly. If we take more than 10 business days to do this, we will credit your account for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation.